High Intensity Support

Complex care,

delivered calmly.

PEG feeds, tracheostomy, ventilation, seizure response, complex bowel and subcutaneous medications, all provided by competency-signed staff with a Registered Nurse on call, day and night.

Day Programs and High Intensity Support | A woman assisting the disabled in their wheelchair

Same faces, every shift

A small team, not a rotating roster.

Six ways we help around the house | High Intensity Support

Skilled hands for every part
of your plan.

All eight NDIS high intensity skill descriptors, plus the everyday complex care that keeps the rest of life running smoothly.

Subcutaneous injections

Insulin, anticoagulants and other prescribed subcutaneous medications, delivered by competency-signed staff.

Enteral feeding (PEG / PEJ / NG)

Bolus and pump feeding, flushes, stoma care and troubleshooting, all in line with your care plan.

Tracheostomy & ventilation

Suctioning, inner-cannula changes and non-invasive ventilation support with registered nurse oversight.

Complex epilepsy & seizure

Emergency midazolam, seizure diaries and clear escalation pathways, so nothing is left to guesswork.

Complex medication

Schedule 4 and 8 administration, PRN protocols, syringe drivers and dose reconciliation, done by the book.

Complex bowel & continence

Digital removal, enema and stoma care delivered with dignity: planned, private and always on time.

High Intensity Support to a NDIS boy sitting in the wheelchair

Why families trust us with complex care

Safety, delivered

with calm.

High intensity support is only “high intensity” until they become routine. We build those routines with clear care plans, competency-signed staff, and a nurse a phone call away, so every shift feels calm and predictable, even when the care is complex.

Registered & audited

NDIS Practice Standards for High Intensity Daily Personal Activities. Externally audited, with evidence available on request.

Competency-signed staff

Every worker signed off on your specific supports by a Registered Nurse, with annual reassessment.

24/7 clinical backup

A Registered Nurse on call around the clock, for every participant, every shift, always.

Person before protocol

Care plans are co-designed with you, your family and your treating team, never copy-pasted.

Clinical governance you can audit

Registered. Reviewed. Ready.

Every worker on your roster is signed off on your specific supports, not just holding a general ticket. We document it, review it, and open the folder any time you ask.

24/7

On-call clinical nurse

100%

Competency-signed staff

8+

High intensity modules covered

Annual

External NDIS audit

A group of nurse with High Intensity Support | Blog

Discharged from ICU on Friday. Home safely by Sunday. - Priya

From referral to routine

A four-step onboarding, led by a Registered Nurse.

01

Clinical intake

A Registered Nurse visits, reviews reports, meets your treating team and maps every high intensity support you need.

02

Care plan build

We write plain-language care plans, risk assessments and emergency response plans, all signed off by you.

03

Staff match & sign-off

We match workers to your needs and personality, then formally train and sign each one off on your supports.

04

Live care + review

Supports go live with Registered Nurse oversight. Quarterly reviews, or sooner if anything about your health changes.

Is high intensity right for you?

If any of these ring true, we can help.

High intensity supports are for participants whose plan calls for clinical skill, not just support-worker experience. We can also blend seamlessly with your SIL, home care or respite.

About the NDIS

Not sure where to start with your NDIS plan?

Our friendly team will walk you through eligibility, funding categories and how to make the most of your plan u2014 at no cost, with no pressure.

01

Get in touch

Tell us about your goals.

02

Free consultation

We map your plan together.

03

Meet your team

Hand-picked, qualified staff.

04

Live well

Reliable, ongoing supports.

High Intensity Support FAQs

Eligibility, referrals, timelines and what happens next – answered.

Who is eligible for High Intensity Supports?

NDIS participants with plans that include High Intensity Daily Personal Activities – typically covering PEG, tracheostomy, complex bowel, subcutaneous injections, seizure management or complex behaviour support.

Discharge planners, GPs and specialists can refer directly. We accept fax, secure email or phone referral – clinical intake completed within 24 hours.

Hospital-to-home transitions in 48–72 hours where competencies are already trained. Standard community starts land inside 7–10 days.

1) Clinical intake with our RN.
2) Care plan co-designed with your treating team.
3) Worker competency check and sign-off.
4) Handover shift with clinician present.
5) Ongoing RN oversight and monthly review.

A Registered Nurse leads every high-intensity plan, with 24/7 on-call backup. All workers are competency-signed for each individual protocol – no generic training.

Yes – restrictive-practice-free wherever possible, PBSP-aligned, and we work hand-in-hand with your Behaviour Support Practitioner.

Person-centred NDIS supports delivered with warmth, integrity and reliability. Let’s build a plan that fits your life.

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