The full scope of Support Coordination, both the visible work and the behind-the-scenes effort that makes a plan sing.
We turn your NDIS plan into a clear, week-by-week action list, written in plain English so every goal and support is easy to follow.
We shortlist providers who genuinely fit your goals, values and availability, not just the first to reply.
We carefully review every service agreement, flag anything unclear and make sure hourly rates align with your plan.
If providers fall short, your plan is under review or a complaint needs lodging, we advocate on your behalf.
Monthly snapshots of what’s been spent, what’s remaining and what to plan for, so there are no surprises.
For complex situations, hospital discharges, safeguarding or housing, our Level 3 coordinators are here to help.
Support Coordination goes wrong when it’s a shared inbox, a rotating cast and a coordinator with hidden incentives to push their own providers. We built ours the opposite way: one named person, transparent budgets and a genuine duty to recommend the right fit even when it isn’t us.
You get a named person, their direct mobile and a backup, not a shared inbox.
We coordinate every provider fairly, including recommending providers other than Accucare.
Documented, disclosed and reviewed. You always know exactly what role we're playing.
We show you how the system works so you can drive more of it yourself over time.
We cap caseloads on purpose so every participant has a coordinator with time to genuinely pick up the phone, rather than being stuck in a triage queue.
Response to any urgent issue
Provider network per participant
Specialist coordinators on staff
Transparent budget reporting
We sit with your NDIS plan, your goals and your must-haves, then map every funded support.
Shortlist, interview and sign the right providers. A clear summary of who does what, when and why.
Services start, budgets are tracked in real time and monthly check-ins make sure nothing slips.
By plan review we’ve built a paper trail that shows what’s working and what you’ll ask for next.
If any of these sound familiar, you likely have (or should ask for) Support Coordination funding in your NDIS plan.
Our friendly team will walk you through eligibility, funding categories and how to make the most of your plan u2014 at no cost, with no pressure.
Tell us about your goals.
We map your plan together.
Hand-picked, qualified staff.
Reliable, ongoing supports.
Eligibility, referrals, timelines and what happens next – answered.
If your NDIS plan includes Support Coordination (Level 2) or Specialist Support Coordination (Level 3), yes. We work with both, and there’s no referral bottleneck.
Send us your plan. We’ll book a 45-minute onboarding call within 3 business days and walk you through your budgets, goals and options.
First provider introductions happen inside week one. Your full service stack (SIL, therapy, community, transport) is usually live within 4 to 6 weeks.
1) Plan translation session.
2) Goal mapping.
3) Provider shortlist and introductions.
4) Bookings made and budgets tracked.
5) Fortnightly check-ins and plan-review preparation.
Yes. You can use our coordinators without using our SIL, day programs or in-home care. Our conflict of interest policy applies and we tell you upfront.
It’s what we do best. Evidence pack, provider reports, goal progress and a well-prepared narrative, all ready before your review meeting.
Person-centred NDIS supports delivered with warmth, integrity and reliability. Let’s build a plan that fits your life.
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